Returns policy for items in stock
We hope that you are happy with your purchase, however if you are not, please contact us either by phone (07813 889431) or email (info@handmadebyellie.com). If your item needs to be returned, please return it to us within 28 days and we will be happy to exchange or refund your purchase. We cannot be responsible for returned goods being lost on their way to us. If returning a product to us, please retain proof of posting. Please pack items suitably to prevent damage in transit. Please include your name, address, order number and reason for return with your item.

Returns policy for bespoke orders
Due to the nature of bespoke orders, we regret we cannot accept returns unless there are exceptional circumstances.  If you would like to contact us about returning a bespoke order, please phone (07813 889431) or email (info@handmadebyellie.com).

This does not affect your statutory rights.